TERMS AND CONDITIONS
Your reservation must be paid in full prior to the tour. This policy helps us maintain efficient operations and uphold our high service standards.
No exceptions.
Cancellation Policy
Reservations can be canceled up to 48 hours prior to departure time for a 100% refund.
Cancellations received within 24 hours or less are subject to a 100% penalty. Non-presentations/non-shows or non-use are penalized 100%.
Unpaid Reservations:
We require all reservations to be prepaid in advance. This policy ensures smooth operations and helps us maintain high service standards. Unfortunately, we cannot accommodate last-minute bookings or allow individuals to join the tour and pay on-site. Accepting such requests would lead to unused spaces and longer waiting times for everyone. No exeptions.
Modification policy & General Policies
Modification requests depend on availability.
If a date change is not feasible, our own cancellation terms will apply.
Your reservation is confirmed and paid in full at the time of purchase.
Cancellation does not apply due to weather conditions, we’re in Costa Rica, tropical forest, please do not trust in any weather App, the weather is unpredictable.
We have the flexibility to modify dates and times depending on the activity to be done. For modifications and cancellations you have 3 channels for communication, email, phone call, WhatsApp (Please use the same phone number provided in your reservation.
Transportation Service
Please note that transportation is not included in our tour price. This allows us to offer a more affordable and competitive rate to our guests. Most visitors already have their own transportation or prefer flexible options, and this approach helps keep the experience accessible without compromising quality.
- Arriving on time is the guest’s responsibility, We are unable to delay the start or ask other guests to wait. Thank you for your understanding.
- By booking, you agree to our cancellation policy.

